More about Tbest Staffing

Customer service agents are extremely important for any company’s success. They play a crucial role in the inner workings of your business because they allow customers to view your company as approachable, friendly, and reliable.

These agents are the front line of the company. They communicate with the buyers and customers, handle orders, and clear out any queries your prospects may want to be answered before they make a purchase. Customer service agents also form the company’s brand image and work towards building long-lasting relationships with customers.

If you also wish to work as a customer service agent, you’re at the right place to find out everything you should know beforehand! Keep reading for a comprehensive guide on customer service jobs, what they entail and how you can succeed in this role. We will also discuss what kind of work is expected from these roles and the expected wages they offer.

Customer service jobs and skills

There are many jobs with customer service roles ranging from levels of expertise. You could start with a basic role and move upwards towards managerial roles that give you more responsibility as you progress further in your career.

The two most common roles in this industry are customer service specialists and call center specialists. Let’s explore them further.

Customer Service Specialist

These are people who make and receive phone calls for your business. If your company runs online, the customer service specialist would be responsible for all online communications. Their job is to resolve any problems that may arise and stay in touch with buyers. If your company offers a live chat option, these customer service specialists run it to ensure the best experience for your customers.

To become a customer service specialist, you should start by creating an attractive resume for yourself. Your resume should highlight your skills, problem-solving abilities, and how you are keen on helping people. It should also speak of having excellent communication skills and the ability to work with data on computers.

Once you have worked as a customer service specialist for a few years and gained experience, you will be elevated to the role of a senior specialist or a service manager.

Call Center Specialist

This is another common job in customer relations. A customer center specialist is a person who answers customer calls, receives orders over the phone, and connects people to the right departments.

A call center specialist should have the capability to answer lots of calls, calm people down, and speak to them patiently. Even when they encounter a frustrated and angry customer who badmouths them, these people should be able to keep their cool and help people out.

They also need to know how to work with computers and handle databases. A customer center specialist usually has the opportunity to move up from basic work to a senior level position and eventually become a manager.

Are you looking for work as a customer service agent? We can find you the perfect opportunity that pays well and lets you apply all of your hard-earned skills! Reach out to TBest Staffing today or visit our website to browse through various job opportunities.

A Comprehensive Guide on Customer Service Jobs

Nowadays, organizations are constantly working on improving the outreach to their customer and offering a better experience so they can stand out in the market. This naturally means that there are new opportunities arising for people who work as customer services agents. More and more personnel are being hired for such jobs each day, and companies are willing to offer them handsome salaries to ensure their customers leave highly satisfied.

Call center workers and other similar roles make up the most popular jobs of 2022. This trend is expected to continue increasing, and such customer service jobs are projected to have the most hires this year.

Customer service agents are extremely important for any company’s success. They play a crucial role in the inner workings of your business because they allow customers to view your company as approachable, friendly, and reliable.

These agents are the front line of the company. They communicate with the buyers and customers, handle orders, and clear out any queries your prospects may want to be answered before they make a purchase. Customer service agents also form the company’s brand image and work towards building long-lasting relationships with customers.

If you also wish to work as a customer service agent, you’re at the right place to find out everything you should know beforehand! Keep reading for a comprehensive guide on customer service jobs, what they entail and how you can succeed in this role. We will also discuss what kind of work is expected from these roles and the expected wages they offer.

Let’s get started!

Customer service jobs and skills

There are many jobs with customer service roles ranging from levels of expertise. You could start with a basic role and move upwards towards managerial roles that give you more responsibility as you progress further in your career.

The two most common roles in this industry are customer service specialists and call center specialists. Let’s explore them further.

Customer Service Specialist

These are people who make and receive phone calls for your business. If your company runs online, the customer service specialist would be responsible for all online communications. Their job is to resolve any problems that may arise and stay in touch with buyers. If your company offers a live chat option, these customer service specialists run it to ensure the best experience for your customers.

To become a customer service specialist, you should start by creating an attractive resume for yourself. Your resume should highlight your skills, problem-solving abilities, and how you are keen on helping people. It should also speak of having excellent communication skills and the ability to work with data on computers.

Once you have worked as a customer service specialist for a few years and gained experience, you will be elevated to the role of a senior specialist or a service manager.

Call Center Specialist

This is another common job in customer relations. A customer center specialist is a person who answers customer calls, receives orders over the phone, and connects people to the right departments.

A call center specialist should have the capability to answer lots of calls, calm people down, and speak to them patiently. Even when they encounter a frustrated and angry customer who badmouths them, these people should be able to keep their cool and help people out.

They also need to know how to work with computers and handle databases. A customer center specialist usually has the opportunity to move up from basic work to a senior level position and eventually become a manager.

Are you looking for work as a customer service agent? We can find you the perfect opportunity that pays well and lets you apply all of your hard-earned skills! Reach out to TBest Staffing today or visit our website to browse through various job opportunities.

Customer Service Salary Range

While the expected salaries of people working as customer service agents vary greatly depending on the industry and other factors, we have created certain predictions to help you out. After conducting a thorough analysis of what is being offered in the market and examining over 500 jobs, we have created a range that you can expect to earn.

The average yearly salary for a customer service specialist is around USD 35,000. This role requires minimal work experience, as long as you have all of the skills needed to handle it well.

Moving on, a manager-level employee can expect to receive around USD 50,000 per annum.

Call center workers generally earn around USD 35,700 annually, and a call center manager will be able to earn over USD 56,000 yearly.

You can use these amounts as a rough estimate of what salary packages to expect when you start working as a customer service agent. Also, if you are being offered a lower amount, you can always negotiate with the employers to ensure you are earning the average wage at least.

How to Succeed in Customer Service Jobs

When you have successfully applied for a job and earned a position as a customer service agent, the next step is to establish yourself as an outstanding worker. When you do your best from the start and prove that you are an asset to the company, it opens more doors for you and gets you on track to receiving promotions. Here is some advice, collected from experts, on how to excel in your customer services job.

Be Cheerful and Positive

Every job has certain responsibilities that you enjoy and some things that you aren’t fond of. Try to focus on the positive and don’t let the negatives get to your head. Anytime you have to deal with an angry or rude customer, remind yourself that you’re doing the best you can, and their frustration is directed at the company, not at you!

Expect to Take a lot of Time to Learn a New Job

It would be excellent if you already knew everything about your new role, but that’s just not how things work. Therefore, you should be prepared to go through several rounds of training so you can learn your tread well.

Set realistic expectations about your work and about yourself. If you are ever unsure about something, do not hesitate to ask your boss or take help from a friendly coworker. These efforts will help you understand your responsibilities better, so you can do your job in your best capacity. Just remember, it takes time, so be patient!

Work with Others and Be a Team Player

Working with others is an essential part of any career role, whether you’re working in customer services or not. It becomes even more important in the career path that you have chosen.

Learning to work with others and being a team player will help you work more efficiently and grow your skillset. The better you are able to collaborate and work with others, the better you will be able to perform. It will also make your new job much more fun!

Keep Learning New Things

The biggest mistake anybody can do is to stop learning. The minute you think you have learned enough, that is when you stop growing and attaining new heights of success.

Therefore, don’t rest on your laurels after your next promotion. Continue to seek out more knowledge and learn new skills that will help you work even better. Remember that there is always some room for improvement and growth. So, when you continue to hunt it down, you ensure that your value in the professional world is constantly increasing.

Moreover, our world is one of innovation and growth. Due to this, there are new things arising every other day, offering you more and more opportunities to expand your skillset.

All the best in your work as a customer service specialist!

Everything You Need to Know About a Staffing Agency

Searching for a job can be a very difficult phase of life. You will find yourself growing increasingly frustrated at the lack of callbacks and follow-ups from HR of different companies. Even though you did your best at creating a captivating resume that showcases your skills and experience in a professional manner, you still aren’t receiving the kind of response you expected.

Additionally, it can be quite difficult to filter out job positions and find a professional role that you would enjoy working at. That is where a staffing agency comes in to save the day (or your career)!

The main reason why staffing agencies are so popular nowadays is that they streamline the job hunting and hiring process. They are your perfect solution to find the ideal workplace to continue your professional growth and career development.

A staffing agency is any company that works to match workers with respective employers. These agencies search for candidates and match them to a job that they will do well. If you are registered on one of these sites, highly valuable candidates and recommend them to companies that are looking for individuals with certain skillsets. That is why you have a very good chance of landing your dream job with a staffing agency.

When you sign up with a staffing agency, you gain access to different hiring managers and other people who will be able to help you find work. This can be quite an impossible feat if you try to do this on your own.

So, let’s get to the matter at hand. How can you find your dream job that pays well using a staffing agency? Here are 8 simple steps to help you out!

1. Find an Agency With a Specific Specialization

Different staffing agencies around the world follow different processes to help you find a job. Due to this, each agency has its own list of pros and cons that you should carefully consider beforehand.

Be sure to spend a little time researching on the different sites. Read online reviews and learn about their process to see which one appeals to you the most. Also, ensure that the agency you pick caters to people of your chosen career and skillset.

When you’re conducting research, you will find that some sites are general, while others are built for specific kinds of work. We, at TBEST Staffing, are a company that offers lots of different jobs for people from all walks of life.

Lastly, remember that some agencies will charge you a fee for signing up while others offer their services for free. So, be sure to consider all of these factors before you select a staffing agency to help you find a job.

2. Complete the Registration Process

The staffing site you select will require you to register with them and submit a letter along with a resume. Your documents will be carefully reviewed by the agency, after which you may be asked to complete a short test to testify the contents of your resume.

The agency will then arrange an interview to gain a better understanding of your skills and the kind of work you are looking for. Once all of these steps have been completed, your resume will be approved. You might even receive some recommendations from the agency on how to make improvements to the resume.

3. Treat the interview seriously

Your interview with the staffing agency manager is one of the most important steps to finding your perfect job, so make sure you participate with full seriousness. The interview will allow the manager to find out more about your skills so they can hunt down the perfect job opportunity for you.

Before the interview, please make sure you are prepared well and dressed professionally. Speak politely and show the manager that you are a hardworking and dedicated individual. If you make a positive impression with the manager, they will be more likely to recommend you as the perfect candidate to their clients.

You can also ask the manager questions by the end of the interview. It is an excellent way to show them that you are attentive and willing to put in the work to get a good job.

 

4. Decide Between Temporary or Full-Time Jobs

Staffing agencies are mostly used to find employees for temporary roles. They are perfect for short-term projects since they can easily find lots of workers for a temporary job.

So, if you prefer working on a project-to-project basis instead of long-term, you can easily find your ideal gig through a staffing agency. It also helps organizations screen out their candidates, as they can hire employees for the short term and see how well they perform before taking them on board for the long haul.

It is best to discuss the kind of role you are looking for with your staffing manager beforehand. Inform them if you prefer long-term job opportunities instead of project work, so they can find you an appropriate role.

5. Let the Job Search Begin

After you are done with the interview, the next step in the process is searching for your dream job. The agency now has a full picture of you as a professional candidate so they can get to work on finding a role that you would perform well at.

You can think of the sixth step as being similar to actually applying for a job yourself, only this time you are doing it online with a middleman to help you streamline the process. Once the agency has determined your abilities and skills, you can rest assured that they will be able to find you a good job.

6. Keep Yourself Marketable

One of the best professional characteristics to acquire in our increasingly competitive professional world is the ability to keep learning and growing. The minute you stop learning, you start to lose your value in the working field. So, keep trying to acquire new skills and improve your abilities so that recruiters see you as a worthy candidate. You can go online and register for different courses to increase your skillset and gain useful knowledge.

Try your best to learn how to be the best at a job, as this gives you a massive advantage over other candidates. Learning new skills also allows you to create a more captivating resume, which is highly likely to attract recruiters.

7. Answer to Responses Quickly

Once you get a response from a recruiter, don’t sit on it. Hesitating or waiting during this time can lead to the recruiter simply turning their attention to the next best candidate, and it would turn into a wasted opportunity for you. So, the best course of action is to respond ASAP as employers do not wish to be kept waiting.

When your manager has found a good match for you, don’t second-guess yourself. They truly thought you were deserving of the role and hence suggested it to you. Apply with your resume and a cover letter through email and wait for them to reach out. You can send in a follow-up email around a week after applying and request your manager to schedule an interview with the HR team.

Numerous staffing agencies also assist their candidates with the interview process. They will help you fill out any forms and offer you tips so you can do your best during the interview and impress the recruiters.

8. Keep in Touch With the Staffing Manager

Lastly, be sure to keep in touch with your staffing manager. If you aren’t hearing back from the employers, feel free to ask your manager for some advice. They are highly experienced in how the recruitment process works and will offer you tips on how you can improve your resume and cover letter. Your manager might even recommend you some courses and programs to improve your skillset, so you have better chances of being employed at the company of your choosing.

Remember to stay involved and keep in contact with the staffing recruiters. They will be more likely to bring you jobs when they see how eager you are to work hard. Make it a practice to talk to them and discuss your opportunities at least once a week.

So, Do you Really Need a Staffing Agency?

By now, we are sure you can’t wait to register with a staffing agency like TBEST Staffing! It is a great way to showcase your resume and all of your abilities, while reaching out to the right kind of people who can land you your dream job.

The best part about staffing agencies is that they take the time to fully understand the kind of professional worker you are and how you wish to take your career forward before recommending different open positions to you.

All of these efforts will surely help you land a respectable and valued role at a firm that pays well. Best of luck in your professional growth through a staffing agency!

3 Steps to Finding Your Dream Job Through a Staffing Agency

Before you entered the professional world, you probably already had an idea of what your dream job is and how you want to progress further. Unfortunately, due to lack of opportunities, logistical restraints, and other issues, most people end up giving up on their dream jobs.

Do you find yourself feeling more and more frustrated at work? It is probably because you aren’t meant to be doing the kind of work that your current job requires! Everyone has different passions and goals in life, and it is important to seek them out if you wish to lead a happy and fulfilling professional life.

So, without further ado, let’s get to the matter at hand. How can you find your dream job and get your career back on track with a staffing agency? You’ll be happy to know that it is quite a simple procedure that won’t take too much time or effort on your part. You just need to draw up an attractive resume, complete the registration process at TBEST STAFFING and let your hiring manager handle the rest!

Here are three simple and easy steps to finding your dream job with a staffing agency.

Step 1 – Registering

The first step in the process of finding your dream job is registering with a reputable staffing agency. In order to register at any staffing site, you will first have to select who you are – a worker or an employer.

Once you have selected the worker side of the webpage, you will be directed to fill out a form and sign up. The next page will ask you to set up your profile, pick a password and write up a brief description that  introduces you to potential employers and makes you stand out as a hard-working and dedicated worker.

You will also be required to upload your resume. Make sure the resume is complete and highlights all of your work experience along with your achievements. You can look up tips and strategies on effective resume design online and even ask your staffing manager for some feedback. Remember, the more comprehensive your resume is, the higher the chances of employers reaching out to you.

While you are drafting up your resume, remember to be honest. There is no need to exaggerate your skillset or accomplishments, as recruiters conduct background checks, and you will get caught. Moreover, you will also be required to prove that your resume is legit by the staffing agency, and the website’s administration won’t let you create a profile without evidence in the form of certificates, letters, and other documents.

Being honest and straightforward is the best way to approach this. If you are exposed as a dishonest person, no recruiter will want to hire you. There are high chances that the staffing agency might even revoke your account and refuse to work with you. So, better to save yourself from this hassle and choose to be clear and precise about your skills and work experience.

Step 2 – Looking for a job

Now that your profile is certified and uploaded on the staffing agency’s website, you can start browsing through potential job opportunities. A significant advantage of having access to a staffing agency’s database is that they bring workers and recruiters on one platform for easier connections.

This means that while you are looking for jobs in your dream positions, there are recruiters who are also looking through potential candidates and might just reach out to you themselves! This increases the chances of finding your dream job two-fold!

The staffing agency will have the option of browsing through open positions in different companies and organizations. You can use the filter tools and other easy search tricks to find the perfect opportunities for you. You can choose to see jobs only from certain cities, decide what payscale you wish to work on, and set other parameters that are important to you.

Step 3 – Applying for the job

After browsing through the staffing agency’s website and finding some job positions that seem perfect to you, it is time to get to work. You need to work fast to contact the employer and prove to them that you are the best candidate for the role.

Write an email with a cover letter that introduces you in a professional capacity and explains why you believe that you would be the right choice for the job. Try your best to highlight any relevant work experience that you have and write it in a way that doesn’t come off as too sales-y. Attach your resume in this email and add a link to your LinkedIn profile so your employer can go through it.

If the recruiter or employer writes you back, you will be able to start a dialogue with them either through email or over the phone. They might even decide to reach out to you on LinkedIn so remember to check your messages every few hours.

When you receive a positive response, try to set up a time for a test or interview ASAP. Keep in mind that there are several other candidates who have probably applied for the position you are after. Even a few hours of delay could make all the difference between you or somebody else getting hired for your dream job!

How Do I Find My Dream Job?

Finding a dream job isn’t easy, but when you work with a staffing agency, things become a lot easier. Here are some ending tips to help you find your perfect job that is within commuting distance and also pays well.

Look for employers within your city or state using the filter tools on the website. These people are most likely to get back to you!

Apply to many different companies at once. This is a great way to stay on the safe side in case a certain job opportunity doesn’t work out. Statistics show that people only get responses from 2 places out of every 10 that they apply to.

Lastly, research the company and employer well before applying. This will help you write up the perfect cover letter to impress the recruiter and establish you as their perfect candidate. For example, if the recruiter focuses on people with skills, highlight your talents. But, if the recruiter cares more about experience, show them your many years of working in the respective industry.

All the best at finding your dream job!

7 Ways to Support Employee Career Advancement

The best employers want to make sure that their workers get good professional development. Some even make development one of the goals of their company. This is because a talented worker will shine in a company that helps him become better and improve his skills.

Managers should also help workers advance on the career ladder. If they do not support the employees, they will worsen the morale and teamworking spirit. They will make talented employees feel that their talent is not valued by the organization. The company may even lose these talented workers, if they decide to move to an employer that will truly use their potential.

So, if you own a company, then now is the time to show your employees that you value their unique skills and abilities. You can use these strategies to stimulate the development of your workers:

1. Act and be interested in employee goals

If you have ever worked from a distance, you will know that it is important to talk to the workers frequently to keep in touch with them. This also means meeting often, or even having one on one meetings with especially talented members of your team. This kind of behavior helps your workers know that they are being valued, and it makes them more loyal and happy to work.

Help your workers find a perspective path in your organization, so they will be able to see a future rise in careers. Point out milestones and achievements that they can make in your company, and support people that are trying to work hard and make progress. Keep in touch with your employees, and this will make the workers feel more respected and engaged.

2. Make sure employees get the necessary training and assistance

People should not stop learning new things, and it is good to keep your workers training and learning new ways to perform their work even more effectively. Encourage people that work for you to keep their business knowledge fresh and their skill up to date. Learning new opportunities and exploiting new methods is always a priority, if you want to be first. Even if you think your budget is lean at the moment, still try to invest in new equipment and methods of work.

You should find people in your company that show signs of talent and growing skills, and nurture this in them. And you should also find and integrate new methods into your organization if they seem to work better. Video sessions with skilled people should be held sometimes. Invite speakers that have knowledge in this topic to talk to your employees. Have skilled workers share their knowledge and skill with others in your group.

3. Encourage mentoring and job shadowing

Making a stable mentoring program in your collective is key to encouraging skilled workers. When people educate and help each other, the whole collective grows in skill and talent. Mentoring is also important for remote workers.

Mentoring is always two-way. It is not as if a skilled worker is teaching a non-skilled one. They will be sharing experience and teaching each other. This will make both sides smarter and more skilled.

4. Rotate employee roles

Variety is important, and doing the same job over and over will get tedious. So you may rotate worker responsibilities, having them trade places once in a while. This will keep work from getting old and tiresome. And this will also keep people training and getting new skills that will be important for everyone to have. And people will have a better understanding of the business as a whole.

This will also help people collaborate more effectively, and a remote team will also benefit greatly from such a rotation. The whole workforce will have a better set of skills then.

5. Support work-life balance

Hardworking people help the whole collective advance, but that does not mean your workers should work overtime and spend their life at work. Work smart, and balance time wisely. Leave people time and energy for recreation and fun. This is very important for remote workers, who need to keep their work and everyday life separate from each other.

The pandemic caused people to rethink their life in many ways, and almost half of all employees started to emphasize their personal life over their careers. This shows that employers will have to make even more free time for their workers nowadays.

Take an active approach to the well-being of people in your team. Make them see that you are concerned, and that you want to help them overcome stress and have a lot of free time. This will boost morale and make you look like a kind employer. Also, listen to personal demands and keep an open dialogue with all your workers.

6. Paint the big picture

Remind each worker that his contribution pushes the whole team forward. This adds a lot of meaning to their role, and increases motivation to not only work, but excel at the job, whatever it may be.

Do not assume that they know, how much they are needed. Show them, how much their unique contribution helps the company as a whole, and give an insight into the difference their contribution adds. Highlight how much they have helped the team. And also, remember to thank the best employees for specific outstanding achievements.

7. Create a succession planning program

Having a program like this will show people that work for you, that you are not just willing to help them learn and get better, but that you are genuinely interested in helping them get higher in the career ladder. Do not put this process behind others, but create a plan that will let the best people advance to more important positions in your organization. This will make people motivated to learn and get better since that will lead to getting a better position and a better salary.

The employees will be more motivated if they know the managers also support them. This plan will work even if you have a remote team, and a wise employer will be able to create a succession plan even with a totally remote team of workers. Emphasizing carrier growth will make a lot of benefits for everyone, and it is a thing that you have to do if you want a truly successful team and a competitive business.

Finding a capable recruiter

Are you looking for a new job? This is a very important search, as your results here will affect all your life in the future, and change a lot for you. It is important to find a good recruiter that will be able to bring you to the work you will love and enjoy.

The Internet is a good place to start, and there are many websites such as Linkedin, where you will be able to begin your research on the best recruiter and the best job for you. A good recruiter will make it possible to contact him via video or phone, and then you will be able to have a productive conversation and come to a good conclusion.

What are the best questions to ask while looking for a job with a recruiter? Here they are:

What’s your professional background?

It is important to have a recruiter with a rich background. It is good, if he had experience with the job you are looking for. Are you willing to be an accountant? Then find a recruiter who used to be an accountant himself, for he will be able to find you a decent job. He will know where to look and what to look for.

Also make sure you look for professionals that have a background in hiring personnel, because they will have experience in hiring. They may even have a track record that shows they have given people good jobs. Checking track records will show you if an agent has a history of success.

Read on for details that can help you find a good recruiter, and thus, find a good job.

What are your specializations?

Specialization is also important when looking for a recruiter that will help you find the job of your life. A job seeker with a background in manufacturing will look for a totally different job than an IT person or a social engineering worker, and a medical assistant will also be looking for a totally different kind of work. Different people need different solutions.

Generalists, though, are not looking for a specific job. Rather, they are looking for any work that they will be decent at. They do not have the necessary experience to find a very good job. And thus, if you are a generalist, you will need the aid of a recruiter to find you a job with good pay and conditions.

How do you find opportunities for candidates?

Stay away from recruiters without skill. There are many weak recruiters out there who simply match people to existing jobs that can be found online. It would be easy even for an unskilled internet user to do that himself. Professional recruiters do not do that – they directly contact companies and match people to jobs that fit them in every way. They will get you a much better position than you could do yourself.

What’s a typical hiring timeline in this market?

Ask the recruiter about today’s hiring process. How many interviews do people usually get, how long does it take from the first interview to your first day at work at your new job? If you have a deadline or a time when you would prefer to be hired, tell this to the recruiter. Actually, share as much info with him as possible, since it all will help him find a job for you.

What advice do you have for me?

Expect to share a lot of info with the recruiter. Tell him what you want, what you expect, and what would be ideal. Listen to their answers, and take this seriously – this will be important in the future. Sometimes the recruiter may also ask to see your resume and even help you upgrade it with a much better description of your skills and abilities. This will work to improve your chance of finding a good job.

After you have the conversation, reflect on it. Think about it. Did the recruiter completely understand what you are looking for and what skills you have? How did the conversation go? Did you feel that you have received complete answers to your questions? Do a full review of the conversation when it is over to get the maximum benefit from it.

Searching for a job is something that has to be taken seriously because it does not just work. It is the opportunity to get an even higher standing in society, a better income, and better perspectives in life. So do not work alone – find a recruiter to help you do this. A good recruiter will quickly move you to a much better job than you could have found alone. They can also help you move up, once you already have your job. A good recruiter can be contacted often, to help you move to other, better-paying jobs. And a recruiter will even be helpful when you get your own business and begin hiring people.

All about customer service jobs

Organizations are always working on improving the outreach to their customers, and this means that more and more customer service personnel are being hired each day. Actually, call center workers and similar jobs are the most popular job for 2022, and it is expected to be the job with the most new hires this year.

These people are very important for the company’s success, and they play a crucial role, because they make people see the business as a friendly and helpful company. They are the front line of the company – they communicate with the buyers and customers, handle orders and reply to any questions. They form the company’s image and build relationships with customers.

If you too want to work in this job, then keep reading to find out more about this kind of work. Learn about the wages, and what you need to be skilled at to succeed in this role. You should explore both distance and on-site work.

Customer service jobs and skills

There are many jobs with customer service, and they are on all levels, from basic level to managers. The two most common jobs are customer service specialist and call center specialist. Let’s explore them.

  1. Customer service specialist — A person with this job receives and makes phone calls. If the work is online, then he is responsible for online communications. His job is to resolve problems and keep in contact with buyers and customers by answering any questions.

If you want to be a customer service specialist, then you will need to write a resume that shows your ability to solve problems and help people. You will also require to know the skills of data entry and be able to work with computers. As you get experience, you may be elevated to the position of a senior specialist, and maybe even a manager.

  1. Call center specialist — This is another very common job in customer relations. This is a person who answers customer calls, receives orders and helps people find the right departments.

A call center specialist should have the capability to answer lots of calls, be able to calm people down and speak to them patiently. They also need to know how to work with computers and databases. And you will also have the opportunity to move up from a base level worker to senior or manager.

Are you willing to work as a customer service assistant? We can find you any position, be it a distance work position or on site. Just browse our job listings to find a place.

Customer service salary ranges

We have created predictions for how big the salaries will be for people working in customer support and similar jobs, and we have projected the expected salaries for over 500 jobs.

The medium yearly salary for a specialist in the area of customer service is around 35000 dollars. This requires average work experience and most of the required skills for customer service. However, a manager level employee will receive around 50000 dollars yearly. A call center worker will be able to get 35700 dollars annually, and a call center manager will be able to get over 56000 dollars.

Our guide to salary amounts can be used to get an insight into the amount of money you can receive from jobs in your city

How to succeed in customer service jobs

When you have successfully applied for a job and received a position, you should try to be an outstanding worker and prove that you are an able employee. This will help you get a new level in work. Here are four pieces of advice:

  • Be cheerful and positive. In all jobs there will be things that you do, and things that you do not like. Try to focus on the positive and nice things at work, instead of feeling depressed about the negatives, even if you have to deal with bad customers.
  • Expect to take a lot of time to learn a new job. It would be nice if you already knew everything about your work, but it does not work that way. You should patiently learn your trade, and have realistic expectations about your work. Do not hesitate to ask the boss and coworkers about any details that may raise questions, and learn from them. This will let you become the best and even better. Just remember that it takes time.
  • Work with others and be a team player. You should remember that it is essential to work with your colleagues, and this is especially true if you are new to the job. You will have to be asking your colleagues a lot of questions that will help you work more efficiently and make less mistakes. The better you are able to collaborate and work with others, the better you will be at your work.
  • Keep learning new things. You should not rest on your laurels when you become successful at your work. Seek to be even more successful. You can always do even better, and it is also important to keep up with the new things in your work. There are many innovations appearing daily in this area, and you need to keep yourself updated. Keep getting new skills, and never stop working to be even better.

How do I find a job at a staffing agency?

In order to find a job you will need to register at a staffing agency. This usually is a pretty simple procedure, and below we will explain what needs to be done to register.

Once registered, you will have to upload a resume and show the potential employers what you are able to do. The better your resume is, the higher the probability that you will be hired.

Registering

In order to register at any staffing site, you will first have to select who you are – a worker or an employer. Once you have selected the worker side of the website, you will be able to get a username.

Now that you have done this, you will have to set up your profile, pick a password and write a resume that will tell the employers what you can and cannot do.

The resume must be very complete. The more you write, the better the end result will be. There are lots of guides on the Internet about this, but a few general rules can be found amongst all of them.

Only write the truth – you will probably have to prove that your resume is true, because the website’s administration will not let you publish a resume without providing proof. Expect to upload lots of documents at this point, because some sites will ask you to do this.

The resumes are not published on the site – they are just moved to a database, from where they will be taken, if an employer wants to hire you for a job.

Looking for a job

Once you have published a resume, you can wait until an employer finds you, or you can begin browsing for potential jobs. The second option is best, and you will find a job quicker that way. Almost all sites have a search system that will make finding a job very easy. You will be able to select jobs from a certain region, with a certain salary and with other important parameters. This will make it possible to find work that you will be able to do well, and also get paid a decent amount.

Applying for the job

Now, once you have found a job that you think fits you well, you need to contact the employer. You should write a friendly-sounding message that describes why you believe that this job fits you well, and why you are the best person to work on it.

In order to get the employer’s attention you should write an interesting application, and show off your resume. Try to point out the fact you have done similar work before, and provide proof. This is important.

Once the employer has written back, you will be able to start a dialogue about the work. Try to impress him by being polite, but do not talk too much. Try to be straight to the point, and do not waste time.

How do I get the best job?

In order to get the best job, you must look for employer s in your state or city. This can be done via the search engine, and you will be able to narrow down the search and find employers in your city.

You should go for many jobs at once. When looking for a job, feel free to leave your resume under many different employers’ jobs. Chances are, only one or two of them will actually answer, even if you leave requests under 10 different jobs.

Also, you should try to find the employer’s hot buttons. That means, you should find out what interest them the most and exploit that. For example, if he is looking for experienced people, then you try to boast about prior job experience that you had. If the is looking for a skilled worker, then you flaunt your skills. This is key in winning over the employer’s trust.

What Is a Staffing Agency?

Searching for a job can be very difficult because it takes a lot of skill and time to write a captivating resume. It is also not easy to search for many different jobs and interview employers. And that is why staffing agencies are so popular today – they make all of this much easier. And here we will explain what exactly is a staffing agency.

A staffing agency is any company whose work is to match workers and employers. They search for candidates and match them to a job that they will do well. If you are registered on one of these sites, then you have very good chances of finding a job. You will be able to have access to lots of hiring managers and other people who will be able to help you find work. On your own you would not be able to do this.

But how do they work? How can an agency help you find a job that you love, and that pays well? Here are eight ideas to help you find the job you dream of. Read on to discover how to get the most use out of a staffing agency.

1. Find an agency with a specific specialization

All the staffing agencies in the world behave differently, and some have different pros and cons. Spend a little time finding the ideal website for yourself. It should cater to people with your kind of experience and career. Some sites are general, and some are built for specific kinds of work. We, for example, are a staffing company that offers lots of different jobs for people from all walks of life.

Some agencies will charge you a fee for joining , and some will not. This varies, and you will see that some companies ask for money, and some do not.

2. Complete registration

All the sites will require you to register and submit a letter and a resume. The documents will be carefully reviewed by the agency, after which you may be asked to complete a short test that will show if you have written the truth in your resume. An interview is also possible. After this is done, the resume will be approved, or the agency may give you advice on how to make it more appealing.

3. Treat the interview seriously

The interview with a  staffing agency manager is not something to be joked about – treat it with full seriousness, and remember – this interview is done to find out more about your skills. It is done to make it easier to find a fitting job for you.

Please make sure to dress and look as nice as you can. Speak politely and look your best. Leave a positive impression of yourself. This will play a role in your future job. You can also ask questions – and do so if you are interested. It is good to act interested and attentive.

4. Make the decision – temporary or full-time jobs

Staffing agencies are usually used to find people for temporary jobs. There is a short project to be completed – and a staffing agency is the best place to find lots of workers for a temporary job. Also, many other jobs can be done on a temporary basis. And many people think this is a great thing – this makes it possible for the worker to try their hand at a job before working at it full time.

Decide with the employer if you want a full time job or a temporary one. This will be the best choice for both you and the employer.

 

5. Let the job search begin

After you are done with the interview, now comes the time to begin searching. The agency will have a full picture of you by now – and they will know what you can and cannot do. And they will also know what you are willing to work with – a short term job or a long-term one.

This is similar to actually applying for a job – and this is actually the same thing, only it is done online, and through a middle man. Once the agency has determined your abilities and skills, they will be able to find you a good job.

6. Keep yourself marketable

Keep learning. Keep getting new skills that will make recruiters even more interested. Learn how to be the best at a job. There are plenty of opportunities to become an even better specialist, and once you have a new skill, show it off in your resume – this will definitely earn the attention of employers. There are lots of courses on the internet, and they will let you become an even better worker, and you should use them.

7. Answer to any responses quickly

Once you get a reply, do not hesitate, do not wait. Employers do not want to be kept waiting, and they are probably looking for people to work for them right away. When a recruiter finds a good match for you, he will organize and interview, where you will be able to determine if you want the job.

Some websites will even assist with the interview, and may even help you fill out the necessary papers that are needed for the job. All you will have to do in this case is to come to the interview.

8. Keep in touch with the recruiter

If you are not receiving any messages from the employers, then you can ask for advice. He will likely help you improve your chances to find work. Or, if you were successful, tell your recruiter. He will be ready to help you in any way, since that is what he is paid for.

Remember to stay involved and keep in contact with the staffing recruiters. They will tell you when an employer is interested, and they will do their best to find work for you. Once every week you should check up with your recruiter.

So, what is a staffing agency?

This is something you will only be able to answer when you work with this kind of site. However, we have explained the basics, and knowing this will help you look for a job.