7 Ways to Support Employee Career Advancement
Nowadays, organizations are constantly working on improving the outreach to their customer and offering a better experience so they can stand out in the market. This naturally means that there are new opportunities arising for people who work as customer services agents. More and more personnel are being hired for such jobs each day, and companies are willing to offer them handsome salaries to ensure their customers leave highly satisfied.
Call center workers and other similar roles make up the most popular jobs of 2022. This trend is expected to continue increasing, and such customer service jobs are projected to have the most hires this year.
The best employers want to make sure that their workers get good professional development. Some even make development one of the goals of their company. This is because a talented worker will shine in a company that helps him become better and improve his skills.
Managers should also help workers advance on the career ladder. If they do not support the employees, they will worsen the morale and teamworking spirit. They will make talented employees feel that their talent is not valued by the organization. The company may even lose these talented workers, if they decide to move to an employer that will truly use their potential.
So, if you own a company, then now is the time to show your employees that you value their unique skills and abilities. You can use these strategies to stimulate the development of your workers:
1. Act and be interested in employee goals
If you have ever worked from a distance, you will know that it is important to talk to the workers frequently to keep in touch with them. This also means meeting often, or even having one on one meetings with especially talented members of your team. This kind of behavior helps your workers know that they are being valued, and it makes them more loyal and happy to work.
Help your workers find a perspective path in your organization, so they will be able to see a future rise in careers. Point out milestones and achievements that they can make in your company, and support people that are trying to work hard and make progress. Keep in touch with your employees, and this will make the workers feel more respected and engaged.
2. Make sure employees get the necessary training and assistance
People should not stop learning new things, and it is good to keep your workers training and learning new ways to perform their work even more effectively. Encourage people that work for you to keep their business knowledge fresh and their skill up to date. Learning new opportunities and exploiting new methods is always a priority, if you want to be first. Even if you think your budget is lean at the moment, still try to invest in new equipment and methods of work.
You should find people in your company that show signs of talent and growing skills, and nurture this in them. And you should also find and integrate new methods into your organization if they seem to work better. Video sessions with skilled people should be held sometimes. Invite speakers that have knowledge in this topic to talk to your employees. Have skilled workers share their knowledge and skill with others in your group.
3. Encourage mentoring and job shadowing
Making a stable mentoring program in your collective is key to encouraging skilled workers. When people educate and help each other, the whole collective grows in skill and talent. Mentoring is also important for remote workers.
Mentoring is always two-way. It is not as if a skilled worker is teaching a non-skilled one. They will be sharing experience and teaching each other. This will make both sides smarter and more skilled.
4. Rotate employee roles
Variety is important, and doing the same job over and over will get tedious. So you may rotate worker responsibilities, having them trade places once in a while. This will keep work from getting old and tiresome. And this will also keep people training and getting new skills that will be important for everyone to have. And people will have a better understanding of the business as a whole.
This will also help people collaborate more effectively, and a remote team will also benefit greatly from such a rotation. The whole workforce will have a better set of skills then.
5. Support work-life balance
Hardworking people help the whole collective advance, but that does not mean your workers should work overtime and spend their life at work. Work smart, and balance time wisely. Leave people time and energy for recreation and fun. This is very important for remote workers, who need to keep their work and everyday life separate from each other.
The pandemic caused people to rethink their life in many ways, and almost half of all employees started to emphasize their personal life over their careers. This shows that employers will have to make even more free time for their workers nowadays.
Take an active approach to the well-being of people in your team. Make them see that you are concerned, and that you want to help them overcome stress and have a lot of free time. This will boost morale and make you look like a kind employer. Also, listen to personal demands and keep an open dialogue with all your workers.
6. Paint the big picture
Remind each worker that his contribution pushes the whole team forward. This adds a lot of meaning to their role, and increases motivation to not only work, but excel at the job, whatever it may be.
Do not assume that they know, how much they are needed. Show them, how much their unique contribution helps the company as a whole, and give an insight into the difference their contribution adds. Highlight how much they have helped the team. And also, remember to thank the best employees for specific outstanding achievements.
7. Create a succession planning program
Having a program like this will show people that work for you, that you are not just willing to help them learn and get better, but that you are genuinely interested in helping them get higher in the career ladder. Do not put this process behind others, but create a plan that will let the best people advance to more important positions in your organization. This will make people motivated to learn and get better since that will lead to getting a better position and a better salary.
The employees will be more motivated if they know the managers also support them. This plan will work even if you have a remote team, and a wise employer will be able to create a succession plan even with a totally remote team of workers. Emphasizing carrier growth will make a lot of benefits for everyone, and it is a thing that you have to do if you want a truly successful team and a competitive business.