TBest Services is a trusted employment agency specializing in the connection talent with employers. Our mission is to bridge the gap between dedicated professionals and top-tier employers, creating empowering connections that drive success.
We are currently seeking a Residential Program Manager in Annapolis, MD for one of our valued clients, reflecting our commitment to promote opportunities that foster growth and inclusivity.
The Residential Program Manager leads day-to-day operations, ensuring high standards aligned with the Person-Centered Planning framework. They provide emergency support, supervision, and training to Residential House Managers and Direct Support Professionals (DSPs).
Key Responsibilities:
- Oversee Residential House Managers and Direct Support Professionals (DSPs).
- Ensure the rights and well-being of individuals, protecting them from abuse and neglect.
- Foster positive communication with supported individuals, visitors, families, and colleagues.
- Oversee staffing, addressing gaps, and ensuring necessary training.
- Periodically review residential homes, particularly those with concerns or new staff.
- Identify staff training needs and liaise with the Director of Residential Services.
- Monitor and ensure correct implementation of Person-Centered Plans, Behavior Plans, and other relevant documentation.
- Contribute to the development of individual PCPs.
- Handle emergency responsibilities and on-call duties.
- Oversee and ensure the quality of residential homes.
- Participate in staff recruitment, training, and performance review.
- Manage disciplinary procedures, ensuring performance and conduct standards.
- Attend and contribute to house meetings, staff meetings, and in-services.
- Report all quality, health, safety concerns and significant changes to the Director of Residential Services.
- Collaborate with stakeholders to ensure optimal care for individuals.
- Ensure healthcare needs of individuals are met timely, overseeing medical documentation and plans.
- Manage household supplies and their procurement.
- Adhere to and maintain agency policies and ethical guidelines.
- Perform other duties as required.
Qualifications:
- Program Manager I: 5-7 years in direct care, case management, or coordination, primarily in residential services.
- Program Manager II: BA/BS in a social science and 1-5 years in direct care, case management, or coordination in residential services.
- Program Manager III: BA/BS in a social science and 5-7 years in direct care, case management, or coordination in residential services.
- Proficiency in Microsoft Office Suite.
- Knowledge of the needs of individuals with disabilities is preferred.
- Demonstrated proficiency in supervision, budget management, and service delivery.
- Skilled in problem solving, project management, time management, dependability, and safe practices.
- Meet training requirements set by DDA, CMT.
- Flexible scheduling to meet
- Effective communication skills.
- Valid Class C Driver’s License with reliable transportation.
- Ability to perform physical tasks such as lifting (over 50 pounds), bending, stretching, and transferring individuals.
Note: Some duties may vary depending on the specific needs of the home or individual served.
You will be part of an organization that values the importance of matching the right candidate with the right organization, ensuring a synergy that benefits all parties involved.
